🚚 Happy Tails – Shipping & Delivery Policy

At Happy Tails, we aim to deliver your pet’s favorite products quickly and safely. Below you’ll find all the details about our shipping options, costs, and delivery times.

📍 Where We Ship

We currently deliver to:
✅ United Kingdom (Mainland & Northern Ireland)
✅ Select European countries (subject to additional shipping fees)

📦 Processing & Dispatch Time

• Orders are processed within 1-2 business days (Monday–Friday).
• Orders placed after 2 PM (GMT) or on weekends will be processed the next business day.

🚀 Shipping Options & Estimated Delivery Times

📌 Important Notes

• Delays: Delivery times may vary due to factors beyond our control (weather, postal strikes, customs delays).
• Incorrect Addresses: Please ensure your address is correct. We are not responsible for lost orders due to incorrect details.
• Custom Fees (International Orders): Customers are responsible for any applicable import duties or taxes.

📦 Tracking Your Order

• Once your order is shipped, you’ll receive a tracking number via email.
• You can track your order through our website or the courier’s website.

❓ Missing or Damaged Orders

If your order hasn’t arrived within the estimated timeframe, or if it arrives damaged, please contact our support team at support@happytails.co.uk within 7 days of delivery.

📩 Contact Us

For any shipping inquiries, feel free to reach out to:
📧 Email: support@happytails.co.uk

Thank you for choosing Happy Tails – where happy pets come first! 🐾