🐾 Happy Tails – Return & Refund Policy

At Happy Tails, we strive to provide the best products for your furry friends. However, if you’re not completely satisfied, our return policy ensures a smooth and fair process, following UK consumer laws.

📅 Right to Return (14-Day Cooling-Off Period)

As per UK law, you have 14 days from the date you receive your order to request a return, no questions asked. Once you notify us, you have another 14 days to send the item back.

📦 Return Conditions

• Items must be unused, undamaged, and in their original packaging.
• Custom or personalized items cannot be returned, unless faulty or incorrect.
• Perishable goods (e.g., pet treats) are non-refundable unless defective.

💰 Refund Process

• Once we receive your return, we will process your refund within 14 days.
• Refunds are issued to the original payment method, including standard shipping costs (if applicable).

🔄 Exchanges

• If you need a different size or item, we offer free exchanges within the return period.
• If the item is defective or incorrect, we will replace it at no additional cost.

🚚 Return Shipping Costs

• Faulty or incorrect items → We cover the return shipping costs.
• Change of mind returns → You are responsible for return shipping costs.

📩 How to Request a Return?

1. Contact us at support@happytails.co.uk with your order number and reason for return.
2. Receive return instructions and send the item within 14 days.
3. Get your refund or exchange after inspection.

Thank you for choosing Happy Tails – because your pet deserves the best! 🐶🐱💙