📦 Happy Tails – Customs & Shipping Policy

At Happy Tails, we ensure smooth deliveries, but international orders may be subject to customs regulations and additional charges. Below are the details regarding taxes, duties, and postal services.

🌍 Customs, Duties & Import Taxes

For international orders, the recipient is responsible for any applicable customs duties, VAT, and import taxes charged by their country’s authorities.

• The total amount charged at checkout does not include these additional fees.
• Customs policies vary by country; we recommend checking with your local customs office for specific details.
• If an order is returned due to unpaid customs fees, a refund will be issued excluding shipping costs.

📮 UK & International Postal Services

We partner with Royal Mail, DPD, and DHL for reliable deliveries.

• UK Orders: Delivered via Royal Mail or DPD with tracking.
• International Orders: Shipped via DHL Express or standard Royal Mail International services.

⚠️ Customs Delays & Processing Times

Customs clearance may cause unexpected delays beyond our control. Estimated processing times:

📌 Important Notes

• Happy Tails is not responsible for delays caused by customs processing.
• Orders refused by the recipient due to customs fees may be returned to us, but shipping costs are non-refundable.
• If your package is held at customs, you may need to provide additional documentation for clearance.

📩 Need Help?

For any questions related to customs, duties, or shipping, contact us at:
📧 Email: support@happytails.co.uk

Thank you for shopping with Happy Tails – bringing joy to pets worldwide! 🐾